Issue: Acer Aspire 5 / A515-54G-772F does not work with correct resolution on Monitor Samsung S34C65

Berndt1
Berndt1 Member Posts: 1 New User

Unfortunately my new Monitor Samsung S34C65 (Business Monitor w/o webcam) doesn´t show the correct resolution (1280x720) - private monitor at home.

Should be 3440x1440 pixel

But the Laptop is working with a Dell also curved monitor with the resolution 3440x1440 (Coporate monitor).

I used the same HDMI cable.

I tried to install the driver for this Samsung Monitor but a bug is closing the installation program after the start.

What can I do?

Many thanks!!

Best Answer

  • StevenGen
    StevenGen ACE Posts: 11,987 Trailblazer
    edited January 31 Answer ✓

    The Aspire A515-54G HDMI port is a HDMI 1.4b specification with HDCP support that supports 4K resolution as well as Audio Return Channel (ARC) so it does support the Resolution: 3,440 x 1,440 but up to 50Hz refresher rate only, so be aware of this first, as the Samsung S34C65 monitor has a Resolution of 3,440 x 1,440 with a Max Refresh Rate of 100Hz. look at the Samsung S34C65 monitors troubleshooting manual section and find out why this monitor doesn't work at that resolution with your laptop or phone Samsung support and ask them. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • StevenGen
    StevenGen ACE Posts: 11,987 Trailblazer
    edited January 31 Answer ✓

    The Aspire A515-54G HDMI port is a HDMI 1.4b specification with HDCP support that supports 4K resolution as well as Audio Return Channel (ARC) so it does support the Resolution: 3,440 x 1,440 but up to 50Hz refresher rate only, so be aware of this first, as the Samsung S34C65 monitor has a Resolution of 3,440 x 1,440 with a Max Refresh Rate of 100Hz. look at the Samsung S34C65 monitors troubleshooting manual section and find out why this monitor doesn't work at that resolution with your laptop or phone Samsung support and ask them. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍