Dear Acer Team,
I'm from Brazil I'm very disappointed with the notebook I bought from you on 01/18/2021. The notebook model Acer aspire 5 A515-54G, with serial number “inform by email or private contact”, presented a serious defect of not turning on and not charging just one year after purchase, again presenting the same problem, even with the repato. The notebook cost me R$4000.00, as I valued the quality of Acer, which I thought was a reliable brand.
I sent the notebook to authorized technical assistance, according to the instructions in service order 25611975X, and received the repaired device on 02/02/2022. However, to my surprise, the invoice for the repair was an exorbitant R$1268.41. What was so serious about the notebook to charge such an absurd amount? And what's worse, the problem happened again, meaning the repair wasn't effective and the warranty was wasted.
This is unacceptable, as I expected the solution to be definitive and for the notebook to work perfectly, like other notebooks from competing brands that I have had or have. For example, my wife has a Samsung notebook and a Positivo notebook that have been used for 6 years and have never had a single problem. I also had a great experience using a Lenovo notebook that I sold working perfectly.
Given this, I demand a solution for this case, as I cannot be without my notebook, which is an essential tool for my work and study. I'm even considering that the problem is a series or line defect, which compromises Acer's reputation in the market. I don't want to have to resort to other means of solution, such as Procon or Justice, but if necessary, I will do so. I hope you resolve the problem quickly and satisfactorily, without damaging the trust I have in the brand.
Waiting for a solution,
Yours sincerely,
XXXXXX
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