aspire 5 A515-54G-53GP does not turn on or charge, second post warranty problem.

Diego_Anjos012

Dear Acer Team,

I'm from Brazil I'm very disappointed with the notebook I bought from you on 01/18/2021. The notebook model Acer aspire 5 A515-54G, with serial number “inform by email or private contact”, presented a serious defect of not turning on and not charging just one year after purchase, again presenting the same problem, even with the repato. The notebook cost me R$4000.00, as I valued the quality of Acer, which I thought was a reliable brand.

I sent the notebook to authorized technical assistance, according to the instructions in service order 25611975X, and received the repaired device on 02/02/2022. However, to my surprise, the invoice for the repair was an exorbitant R$1268.41. What was so serious about the notebook to charge such an absurd amount? And what's worse, the problem happened again, meaning the repair wasn't effective and the warranty was wasted.

This is unacceptable, as I expected the solution to be definitive and for the notebook to work perfectly, like other notebooks from competing brands that I have had or have. For example, my wife has a Samsung notebook and a Positivo notebook that have been used for 6 years and have never had a single problem. I also had a great experience using a Lenovo notebook that I sold working perfectly.

Given this, I demand a solution for this case, as I cannot be without my notebook, which is an essential tool for my work and study. I'm even considering that the problem is a series or line defect, which compromises Acer's reputation in the market. I don't want to have to resort to other means of solution, such as Procon or Justice, but if necessary, I will do so. I hope you resolve the problem quickly and satisfactorily, without damaging the trust I have in the brand.

Waiting for a solution,

Yours sincerely,

XXXXXX

[Edited sensitive Content]

StevenGen

https://community.acer.com/en/discussion/699527/aspire-5-a515-54g-53gp-does-not-turn-on-or-charge-second-post-warranty-problem

This is a very unfortunate case and this is NOT the usual Acer product quality with the Aspire laptops, I've owned an Aspire laptop for 12 years and still do so until today and it works 100%, so please don't generalize your experience as all laptops are the same, especially these new breed of laptops as they are not as reliable as the old types.

I own an A515-57 and my Aspire is perfect and has never ever let me down since it was new or let my family members down also (son) who uses it 24/7. Remember that the A515-54 is a 5-year-old design, yes you have only owned it for 3 years, but the warranty has expired a long time ago, and the 1st fault was also outside the warranty period of 12 months. A repair costs of Brazilian Real of R$1268.41 (USD $257.87) is not allot of money for an Acer support fix, as they don't fix laptop/PC circuitries like your down the road technician does, Acer support changes parts for new parts and that is why Acer support is so expensive.

The "no On/Off power" issues could be as simple as a hard reset of your laptop of taking the battery out and the bios battery out and shortening the bios battery +&- pins at the mainboard plug to reset CMOS and taking the ram out and leaving the laptop for a few hours or overnight to reset. Otherwise, and if that doesn't fix your laptop, take your laptop to an experienced technician as your A515-51G has main power rail circuitry issue(s) problems and get a technician to find out what is wrong with your laptop and if can fix it. Good luck and hope this helps you out, as we do appreciate your annoyances and frustrations.

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Diego_Anjos012

It's absurd and outrageous that, after investing a significant amount of R$ 3,999.90 (US$ 813.45) in an Acer laptop, I'm faced with a series of recurring problems and a post-sales support that's a complete joke. The limited warranty of just one year is an insult to consumers who trust the brand and expect quality and durability in return for their investment.

Don't come to me with justifications about the economic disparity between countries! The fact that a repair cost of R$ 1,268.41 (US$ 257.87) doesn't seem significant in dollars doesn't make the situation any less unfair for those living in Brazil and earning a minimum wage of R$ 1,412(US$ 450,53). This represents a substantial part of my income and is simply unacceptable.

Moreover, the idea that I should settle for makeshift solutions like BIOS resets and battery removals is an affront to my intelligence. A laptop that simply refuses to power on, with no signs of life whatsoever, is not just a simple issue that can be solved with a "complete reboot".

The fact that a specialist has identified motherboard problems is clear evidence that there are serious manufacturing and design flaws, and I won't accept that this be treated as normal. I paid a high price for a product that I expected to be reliable and durable, not a recurring problem that requires legal action to be rectified.

Don't give me excuses about Acer's quality not being measurable by my individual experience! If other consumers are facing similar issues, that's a clear indication of systematic failures that the company needs to address and correct.

The fact that local support refuses to properly address my problem is simply unacceptable. I'm not willing to accept that a three-year-old laptop is considered obsolete and disposable, especially after investing so much in it.

I'm outraged at Acer's lack of accountability regarding their products and customer satisfaction. My recommendation to everyone is to avoid this brand at all costs, as they clearly don't care about quality or the well-being of their customers.