My second RAM slot has weird hooks in Acer Nitro 5 AN515-55

MightySigh
MightySigh Member Posts: 2 New User
edited January 2024 in Nitro Gaming

Laptop specs

Acer Nitro 5 AN515-55-50Z3
Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB (15.8 GB usable)
(Let me know if I missed something)

So I recently purchased a new RAM stick (SP 16GB DDR4 3200) I opened the back panel of my laptop to do it myself and discovered that I couldn't install the RAM into the empty space. It had two metal prongs completely in the way of installing the RAM. Eventually after trying a few things I just took out the RAM that came with the laptop and put my new RAM in the slot that was being used.

I was wondering if anyone else has experience this issue with the Acer Nitro 5 and what I should do to install my second RAM stick. I would like to be able to run my system at 24GB of RAM.

[Edited the thread to add model number to the title and to add issue detail]

Answers