Unable to log on, Screen is blue on start up.

Rob1_
Rob1_ Member Posts: 1 New User
edited January 22 in Aspire Laptops

Hi

I purchased my laptop a few weeks ago and all was working fine. Now the screen is blue on start up and gives a number of options to rectify but no use?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,120 Trailblazer

    Reboot and as soon as you see the Acer logo press Alt+F10 this will start the Windows Recovery Environment with the Blue Troubleshoot screen, in Advanced click on "Reset this PC" without the losing my files option.

  • Selenophile14
    Selenophile14 Member, Ally Posts: 16

    Hello!!

    @Rob1_

    You can try to do the BIOS reset. By pressing the F2 button continuously while turning on the laptop takes you to the BIOS screen. There you have to press F9+Enter together and then F10+Enter together. Now the laptop reboots itself and hopefully it should resolve the issue. If not you need to go for the reset.

    Please follow the below steps for the reset process.

    How to Factory Reset Acer Laptop Using Alt + F10 on Startup

    1. Put off the Acer laptop directly from the power button by pressing it for approximately 5 seconds.
    2. Switch on the laptop again and as soon as the Acer logo appears on your screen, press the "Alt" and "F10" keys together.

    Note: You will definitely loose all the data in the laptop during the reset process.

    Regards,

    Selenophile14