Acer Nitro 5 AN517-54-79TV battery dead after only a year.

KHB89
KHB89 Member Posts: 4 New User

Title explains my situation, I spent £900 on an Acer Nitro 5 and the battery no longer works after only a year. The battery light is blue and it says its at 100% even after being left unplugged for days. I've tried resetting the battery and it did nothing. Even when plugged it the laptop will occasionally just lose power. It's out of warranty by only a couple of weeks. Any help would be appreciated and I've attached some screenshots from a battery report.

Answers

  • JackE
    JackE ACE Posts: 45,130 Trailblazer

    Open Device Manager. Expand batteries folder. Uninstall ALL drivers you find in the folder. Exit Device Manager without reinstalling anything.

    Then open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are unavailable' near the top of the next pane. Scroll down and make sure 'Turn on fast startup' is UNchecked. Save changes and exit.

    Shutdown Windows normally. Wait a minute or so. Turn machine back on and let Windows auto re-install fresh copies of Device Manager's battery folder.

    Then wait till battery charge indicator is Blue again. Post another copy of the battery report.

    Jack E/NJ

  • Puraw
    Puraw ACE, Member Posts: 14,176 Trailblazer

    I am assuming that you are using the regular "brick" power adapter and not a USB-C charger as your model has USB-C Thunderbolt 4, Power Delivery? The Battery LED cannot be blue after a few days left unplugged, that LED should be amber when plugged in again, do what is suggested above and also reset BIOS with F9 (in BIOS) save settings and exit BIOS. Check if the Adapter is working properly, wiggle the DC barrel plug if the LEDs reacts on that, you may have a bad connection. Update BIOS if still the same issue and bring the laptop and power Adapter to Acer Services. In case you are using a USB-C charger get a heavy 100-watt laptop charger with one fixed thick USB-C cable.

  • KHB89
    KHB89 Member Posts: 4 New User

    I did what you said and it made no difference, here is the battery report.

  • KHB89
    KHB89 Member Posts: 4 New User

    Also the LED IS blue after not being plugged in for days, the adapter I have is the one that came with the laptop which I assumed is supposed to work.

  • JackE
    JackE ACE Posts: 45,130 Trailblazer

    Sorry, the full charge reading errors shown below suggest the battery's own internal charge regulator chip has failed. The battery's regulator cannot be fixed. A new replacement battery should be less than $35USD. Google search keywords 'an517-54' & 'battery' for vendors who ship to your location.

    Jack E/NJ

  • KHB89
    KHB89 Member Posts: 4 New User

    I'm in the UK and I can't find any. The only one I've found says unavailable as does the one you posted from Amazon US. This is pathetic, after only a year the battery dies. No wonder Acer has such a terrible reputation. Thanks for the help though, I'll nevet buy Acer again.

  • JackE
    JackE ACE Posts: 45,130 Trailblazer

    Batteries are commodity items made by many battery manufacturers, not the laptop manufacturer.

    Accordingly, you can also search by the battery commodity part nos. 'ap18e8m' or 'ap18e7m' . This may yield more UK vendors and distributor who purchase directly from battery manufacturers.

    Jack E/NJ