Battery not charging but orange light is on

BethC
BethC Member Posts: 1 New User

Is this a battery problem or software problem?

Answers

  • billsey
    billsey ACE Posts: 34,176 Trailblazer

    It depends on which light it is. What model Acer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Different models use different indications, though usually an amber light shows the battery is charging.

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  • Puraw
    Puraw ACE, Member Posts: 13,304 Trailblazer

    If the battery LED stays on Amber (not flashing) and never turns blue but the Power LED is steady Blue: Battery problem. If you cannot boot with the Power adapter plugged in, disconnect the adapter and look at the back for a small pinhole with a battery symbol and stick a pin in the hole till you can feel a click (micro-switch) keep pressing the pin for a few seconds this resets the battery. If no pinhole and the warranty is still current don't open the lid but bring the laptop to Acer Services in your country. If no warranty concerns anymore, try the Power drain and CMOS reset described in this forum or replace the battery.