Strange Sound from my Acer Predator Helios Neo 16 [13.01.2024]

1Drks1D
1Drks1D Member Posts: 4 New User

A few days ago I bought this laptop Acer Predator Helios Neo 16, for those who are interested in the characteristics, here they are briefly:
CPU: Intel i7 13700HX
GPU: RTX 4060 8Gb
RAM: 16 Gb
SDD: 512 Gb
The laptop works great for me, although sometimes the processor temperature can reach 90 degrees at 3-4% load, but this is not as important as the fact that sometimes some strange sound occurs during operation. I tried reinstalling the drivers, but nothing changed. I looked for information here, and found the same problem with another user, he even attached audio:
This is the post itself:


This is a link to the audio (There is a loud knock at 5 seconds, it has nothing to do with the problem): http://www.mediafire.com/file/uuqyw586d2hj1a9/Nagranie_audio_2017-01-18_18-19-05.wav
Please tell me, is this a defect or a problem with the drivers?

Answers

  • KJN9000000
    KJN9000000 Member Posts: 398 Seasoned Practitioner WiFi Icon

    That is a newly acquired system from the last 6 months the other with similar issues is from 6 years ago. Yours should be under warranty either return it and get a different one or call/email Acer for Warranty repair.