PREDATOR HELIOS16 Predator PH16-71 not possible to activate integrated graphics to maintain 240HZ

XXXX111100
XXXX111100 Member Posts: 1 New User
edited January 2024 in Predator Laptops

Hi, everybody. I'm having an issue with the Predator PH16-71. When I turn on the laptop it is not possible to activate the integrated graphics to maintain 240hz, instead, it uses the RTX directly for the display, which results in the screen locking at 60hz. when I turn on the display settings bizarre things happen. Here two displays appeared and then it would set up amongst display 2, when I switched to display 1 all the settings went back to normal, normal 240hz usage. No external monitors are being used. I've tried upgrading the Bios, graphics card drivers, default settings, etc. but the problem remains the same. So I'm confused as to what the solution to this is.

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,687 Trailblazer
    edited January 2024

    The Intel Core i9-13900HX and the i7-13700HX processors both have the integrated Intel UHD Graphics 770 GPU and this graphics can’t run at Display resolution (pixels): 2560 x 1600 at refresher rate: 240Hz.

    For example, if the display resolution is 1080p, the maximum refresh rate supported by the Intel UHD Graphics 770 GPU is 240 Hz. However, if the display resolution is 4K, the maximum refresh rate supported by the GPU is 60 Hz. Therefore, if you have a 1080p display, the i9-13900HX and the i7-13700HX CPU graphics can play 240Hz refresher rate images, change the resolution if you wnat 240Hz with the UHD 770 GPU, because at 2500x1600 you will not be able to have the screen at 240Hz refresher rate.

    The Acer SG for the Predator Helios PH16-71 laptop lists the following oem screens for your laptop:

    • AUO-B180QAN01.1 - Display resolution (pixels): 2560 x3(RGB) x 1600
    • BOE-NE180QDM-NY1 - Display resolution (pixels): 2560 (H) × 1600 (V) and 165Hz refresher rate screen
    • AUO-B180QAN01.2 - Display resolution (pixels): 2560 x3(RGB) x 1600

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍