Brand New Acer Aspire 3 A315 Not Turning On.charges because the light is on when it is plugged in.

IKilledZeus
IKilledZeus Member Posts: 1 New User
edited January 7 in Aspire Laptops

I was recently gifted this new laptop along with my sibling. When they arrived we took them both out of the boxes and one turned on and one didn't. I have tried looking around for an answer but couldn't find one that worked. I did the pinhole thing, I connected it to another monitor to see, and It definitely charges because the light is on when it is plugged in. Any idea why this may be happening?

[Edited the thread to add issue detail]

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