Hi all!
I recently purchased the X27U monitor and saw a video prior to purchase about a firmware update. I downloaded the update and am trying to use the Acer Monitor USB Upgrade Tool to update the firmware for the monitor. When I launch the program and try and continue, the program will say "launching" and go for a few seconds, then come back with an error message saying the USB device is not supported. I have the provided USB B cable hooked up to the monitor and computer and selected "System/USB Port Select" on my monitor settings. I also tried with the provided USB C cable and selected that too in the monitor settings and still no luck.
Thanks!
[Edited the thread to add issue detail]