Hello. I recently bought online a 27" KG271U monitor under the impression that it had built-in speakers, because many websites say that it has 2 speakers. Upon receiving the monitor, there was no sound at all. (I am personally a professional computer repair expert with 20+ years behind me. I'm not seeking troubleshooting advice.)
I contacted Acer support because of the issue with no sound. (I'm not going to disassemble any product that is still covered under a warranty.) Acer tech support confirmed with me that my monitor should have speakers. They checked by the serial number. They advised me to mail my monitor to Acer's repair depot in Texas, which I did. When I received the monitor back, the enclosed letter said that this model does NOT have speakers. What the f…?
I don't have a question. I want to let Acer know that they NEED TO COMMUNICATE BETTER. I can't believe unprofessional Acer's tech support has been. I work for one of Acer's enormous, international vendors. If I worked for Acer, I'd straight up be embarrassed by this. In fact, I likely work for Acer's largest vendor in North America. I'll have to tell my customers now that other manufacturers have better support and communication.
I joined this site just to share the above. That is all. This was a really lousy experience.
[Edited the thread to add model name to the title]
