In Aspire 5 A515-57T-53VS laptop Windows 11-Windows Hello's facial & fingerprint says unavailable?

JUNJiHEE
JUNJiHEE Member Posts: 2 New User
edited January 3 in Aspire Laptops

Hello, I bought a new Acer Aspire 5 A515-57T-53VS laptop with Windows 11 Home and the Windows Hello's facial and fingerprint says unavailable. I already tried technical support with Microsoft, but no luck. I was told that Sandbox might not be available for my laptop, but why isn't the facial and fingerprint working?

I have searched for Windows Hello and installed it, but nothing happens. Same thing with the fingerprint driver from here https://www.acer.com/gb-en/support/product-support/A515-57T/downloads and again nothing happens.

Also to note, when I searched for help online it said to try to update the driver from Device Manger under Biometric Device, but that's missing (even with "show hidden devices" marked) nor is Windows Hello under Human Interface Devices.

Anybody have any clue how to fix this?

[Edited the thread to add issue detail]

Answers