KG271 & VG270K Signal Problem, while gaming both monitor turns off and look for signal

rayvaci

I have two monitors with different models from Acer, KG271 and VG270K. When I play games like Call of Duty MW3, both monitors turn off and look for a signal. Even after plugging and unplugging the display ports, the monitors still don't detect any signal. However, restarting my computer typically resolves the issue and the monitors receive a signal again. Sometimes, my KG271 monitor goes off and doesn't detect any signal. I restart until the monitors receive a signal again. The question is why the both monitors go offline when i play a game and why KG271 does not detect a signal when i turn on the computer sometimes? I have attached my system information to provide a better understanding of my setup.

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[Edited the thread to add issue detail]

GAMING6698

https://community.acer.com/en/discussion/697926/kg271-vg270k-signal-problem-while-gaming-both-monitor-turns-off-and-look-for-signal

Try to turn off Freesync or adaptive sysnc from monitor settings.

AnhEZ28

@rayvaci

The graphics card might have a problem causing no video output. When both monitors lose their signal, try to use the HDMI cable to connect between either monitor and the motherboard (not the GPU).

billsey

es, since the symptoms happen with two different monitors, it almost has to be the GPU…

rayvaci

Is there a way to test the GPU?