Ram upgrade causes black screen but dmidecode command indicates is possible do upgrade

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ManuelJordan
ManuelJordan Member Posts: 10

Tinkerer

Hello Friends

I did do an upgrade for 3 laptops about RAM, 2 of them have Linux (Ubuntu and Peppermint) and was executed the dmidecode command, for a HP according with its official specs the max capacity is 8GB but the dmidecode command indicated 16GB, so with that information was upgraded in peace to 16GB

Now for an old Acer Aspire One:

  • KAV60 LO3 (according with the slot for the RAM)

The same dmidecode command indicates the following:

sudo dmidecode -t memory
# dmidecode 3.3
Getting SMBIOS data from sysfs.
SMBIOS 2.4 present.

Handle 0x0004, DMI type 5, 20 bytes
Memory Controller Information
Error Detecting Method: None
Error Correcting Capabilities:
None
Supported Interleave: One-way Interleave
Current Interleave: One-way Interleave
Maximum Memory Module Size: 2048 MB
Maximum Total Memory Size: 4096 MB
Supported Speeds:
Other
Supported Memory Types:
Other
Memory Module Voltage: Unknown
Associated Memory Slots: 2
0x0000
0x0000
Enabled Error Correcting Capabilities:
None

Handle 0x0016, DMI type 16, 15 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: None
Maximum Capacity: 4 GB
Error Information Handle: Not Provided
Number Of Devices: 1

Handle 0x0017, DMI type 6, 12 bytes
Memory Module Information
Socket Designation: J2
Bank Connections: 0 0
Current Speed: 1 ns
Type: DIMM
Installed Size: 2048 MB (Single-bank Connection)
Enabled Size: 2048 MB (Single-bank Connection)
Error Status: OK

Handle 0x0018, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0016
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 2 GB
Form Factor: DIMM
Set: None
Locator: J2
Bank Locator: CHAN A DIMM 0
Type: DDR2
Type Detail: Synchronous
Speed: 533 MT/s
Manufacturer: 0x0000000000000000
Serial Number: 0x00000000
Asset Tag: Unknown
Part Number: 0x000000000000000000000000000000000000

Well I bought this RAM

But sadly when the laptop is started it remains with the black screen.

The removed stick is:

#
# Box
#
Golden Memory
GM800D2S6/2G
2GB PC2-6400 CL6 200-Pin SODIMM

#
# Sticker in the RAM itself
#
GM800D2S6/2G
DDR2 200 PIN SODIMM 1.8V

What would be possible to do to get working this 4GB in peace?

Answers

  • StevenGen
    StevenGen ACE Posts: 10,065 Trailblazer
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    We appreciate all the tech info but it means nothing🤣 its allot simpler if you will GIVE US THE EXACT 3 LAPTOPS ACER MODEL NUMBERS, as we understand that you said that one is an Aspire One laptop what are the other two or are all 3 the same? As then we will have an idea of what exact ram capacity and spec ram is suitable for your laptop(s), its a very simple thing to state in your post, as your problem is that you have definitely fitted the WRONG SPEC ram and that is why you have a black screen. Can't answer your question or solve your problem as we need more information.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • ManuelJordan
    ManuelJordan Member Posts: 10

    Tinkerer

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    3 Laptops, one MacBook Pro, HP Pavilion G4 and the mentioned unique Acer. (I did do mention from the beginning about the HP and Acer) … anyway the 3 laptops were upgraded and the problem is with this Acer

    its a very simple thing to state in your post, as your problem is that you have definitely fitted the WRONG SPEC ram and that is why you have a black screen

    The specs about the removed 2GB and replaced 4GB are the same. And I trusted the dmidecode command as worked with the HP too about indicating that max value supported for RAM

    Can't answer your question or solve your problem as we need more information.

    What extra information do you need?