Hello,
I have an Acer Aspire TC-885 desktop computer (running Windows 11) and I am having an issue where if power to the computer is switched off and then re-instated (whether that being from a power cut, disconnecting the cable etc) the USB ports on the unit will act as if the unit is fully switched on. When I shutdown my desktop or put it to sleep the ports no longer provide power which is good as this means my RGB keyboard switches off. However when the power is cut to the unit and reinstated all ports provide power until I boot up and shutdown the computer. This would be fine however it causes my RGB keyboard to illuminate, due to a power outage last night the keyboard was illuminated for over 4 hours through the night due to this issue. Another strange thing is that before I disabled the keyboard from being able to wake the device, it would switch the RGB off when the unit went to sleep and remain only charging, this would also be the case if it was purely connected to power - which seems to suggest the computer is telling the keyboard that it is on and should be awake. I have struggled to find much information on this around the forums and other websites and have tried several troubleshooting steps. I haven't been able to find any relevant settings in the windows control panel under the power section. I have tried changing power management settings on the USB controllers in device manager with no luck. I have also looked at Acer Quick Access where some documentation stated there would be a setting however the only setting listed in there is the blue light shield. I have also looked in the BIOS under the power section but there doesn't seem to be anything relevant other than the setting allowing the keyboard to wake the device which I have now disabled as mentioned earlier.
I would be very grateful if somebody would be able to find a solution!
Thank You - Stephen
