I got a new Acer Aspire 1 with free 1 year Microsoft Office 365. I am having real hard time activate

rasberryrl
rasberryrl Member Posts: 0 Newbie
edited December 2023 in Aspire Laptops

I got a new Acer Aspire 1 with free 1 year Microsoft Office 365. I am having real hard time activating this benefit. First it required me to create a Microsoft account, which i did. I logged into the new account on my phone to make sure it works. Secondly, I went to msword and when I activate, I end up on the microsoft office set up screen. When I enter the new outlook account as my sign in it just cycles back the to the same screen! help

[Edited the thread to add issue detail]