nitro 5 Windows 11 Pro installed and Windows 11 Home product key embedded, can I get the right key?

j3gorman Member Posts: 1 New User
edited December 2023 in Windows 11

I recently purchased a Nitro 5 laptop from Amazon. It shipped with windows 11 Pro installed and Windows 11 Home product key embedded, so I wasn't able to activate Windows. Is it within the realm of possibility that I would be able to get Acer Customer Support to provide me with a Windows 11 Pro product key to go with the installed operating system?


  • OHello! Can you prove that your computer came with Windows 11 Professional? Have you already contacted technical support?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

      egydiocoelho Trailblazer
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 31,700 Trailblazer

    I don't believe I have seen any Nitro SKUs that come with Windows Pro from the factory… They are all Windows Home.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.