Dear Acer Support Team,
I hope this email finds you well. My name is Nazar, and I am writing to you regarding a significant issue I have encountered with an Acer laptop that I purchased approximately a year ago.
About a month ago, my laptop, which was in perfect condition, suddenly became unable to read a disk, rendering the computer completely unusable. Given the urgency of the situation and the impact on my work, I promptly took the laptop to the service center of the retailer where I purchased it, xkom.pl, on November 6, 2023.
Regrettably, the repair process has not progressed as expected, and the service center has already missed a deadline for completing the repairs. This situation has caused me significant inconvenience, especially since I rely on the laptop for work, and as a result, I am currently without a functional computer.
Given the extended duration of the repair process and the financial hardship it has caused me, I am writing to inquire about the possibility of receiving another Acer laptop as a replacement or exploring alternative forms of compensation for the inconvenience and disruption to my work.
I understand that unforeseen technical issues can arise, but the prolonged delay and missed deadline have had a substantial impact on my ability to earn a living. I would appreciate your prompt attention to this matter and guidance on how we can proceed to resolve this situation.
Thank you for your understanding and assistance in advance. I look forward to your prompt response to address this matter.
Model of device: Nitro 5 R5-5600H/16GB/512+1TB/Win11 RTX3060 144HzLaptop/Notebook/Ultrabook
Here is my serial number: xxxxx
Sincerely,
[Edited the post to hide personal data]
