Acer Spin 3 SP313-51N Charging/Battery Problem. battery wont charge unless its completely dead

Cheez
Cheez Member Posts: 3 New User
edited December 2023 in Swift and Spin Series

So having a problem with my Spin 3 SP313-51N. The laptop battery wont charge unless its completely dead. Even after it dies, it takes a while before the charging indicator turns on.

After the battery is charged, it discharges at a normal rate so don't think its a problem with the battery.

If I'm in the middle of a charge, unplug it, and try to plug it back in, then it doesn't charge. I have to wait until its completely dead again.

The battery isn't removable in this model btw.

Any ideas?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,527 Trailblazer

    If you are trying to charge with a USB-C 65W USB-C charger, get a larger charger like the USB-C 90-Watt laptop charger with a fixed thick USB cable: https://www.zdnet.com/article/best-usb-c-laptop-charger/ or try to charge with the "brick" power adapter and barrel plug. After 3 years it could be the battery if it has been completely depleted a cell may have died, create a Battery report in Windows and check if the capacity dropped a lot the last couple of days. You can buy a new battery online:
    https://www.ifixit.com/Guide/Acer+Spin+3+SP315-51-757C+Battery+Replacement/126899
    https://www.laptopbatterydirect.net/acer/acer-spin-3-sp313-51n-545d-battery.htm

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Are you using the stock power supply with the barrel plug, or a USB-C type? If not stock, does it provide the full 65W needed to charge the laptop? A larger power supply will work fine, but not any faster or more reliably than a 65W charger, since the charging circuit will only accept the 65W charge current. I have a Spin 5 that's about the same age, and the stock charger failed with a broken wire and I switched to a USB-C charger without issues. I did choose to use a right angle connector so it doesn't stick out so far to the side…

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  • Cheez
    Cheez Member Posts: 3 New User

    I just bought brand new 65W charger off Amazon to make sure the charger wasn't the issue. Even with the new charger, the same problem persists.

    It wont charge when there is any charge left in the battery. After its completely dead, then I can charge the laptop. I'm assuming this means there might be a software or driver glitch? But I'm not that tech savvy

  • Cheez
    Cheez Member Posts: 3 New User

    This laptop only has USB-C charging. I bought a new 65W charger off Amazon a few days ago to make sure the charger wasn't the problem. The same problem persists though, it only charges when battery is completely depleted.

    Also the old stock charger that came with the laptop still charges my phone and other accessories just fine. So I've ruled out that the charger is the issue. I'm assuming its something to do with battery, drivers, or some other glitch.

  • Puraw
    Puraw ACE, Member Posts: 13,527 Trailblazer
    edited December 2023

    65W is insufficient power to start the charging of an almost depleted battery, you need a 90-Watt USB-C charger with a thick fixed USB cable attached, as I wrote above.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Does yours not look like this:

    #1 is the typical style DC-In ports, #2 are the USB-C ports that can be used to charge.

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  • google_fanboy
    google_fanboy Member Posts: 1 New User
    edited January 20

    Acer we have a problem!

    I have the same laptop with the same exact problem. It's not the charger nor the battery! It's broken.

    Symptom: The laptop (Sp313-51n) will not charge unless FULLY DISCHARGED TO absolute ZERO CHARGE. It will then charge as usual, and if the laptop is kept plug in, it will work for weeks. If taken off the charger, will not charge from that point on unless fully discharged. Again, it's not the charger, not the battery nor the cables.

    My gut feeling it's the module that supervize the charging. The laptop must have a microcontroller unit that does that, maybe it broke.

    Please no answers like check the cable or the charger.

    Thanks in advance!

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    The microcontroller and a little storage is actually in the battery on these newer laptops. We have seen issues for several years now where the battery gets confused and reports the wrong status to the system. You can sometimes reset that circuit by doing the full pin hole process. Disconnect everything, including power. Press the reset button for 15-30 seconds, the release. Wait 15-30 minutes (just enough time for a cup of coffee) and plug only the charger in. Wait for it to display the full charge blue LED. Then, and only then, try turning it back on. If the issue is the battery data being corrupted it will likely come back on normally.

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  • Mylaptopisdead
    Mylaptopisdead Member Posts: 1 New User

    I have the same laptop with the exact same problem. It's quite upsetting that there seems to be no solutions being left in this thread. It is NOT THE CHARGER, NOR THE BATTERY OR CABLES.

    I took my laptop to the Acer repair shop in Dec 2023 while this laptop's battery was still under warranty and they told me there was no problem with the battery or charger. I brought it home and it was working fine again, i.e. it was charging when I would plug it in. And then recently the past month or so, it started not charging again unless the battery was FULLY DEPLETED.

    Can you please post a useful solution for our issues @Acer?

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    You realize that there are no Acer engineers on this community forum, only other Acer users like you and I.

    There are several differences between SKUs on the SP313-51N models that might affect the way the battery acts. There is a different battery installed in the units that have the WQHD + SSD options than in the rest of them. Those have a slightly smaller battery and support fast charging. Typically an issue like this is cleared up with a battery reset, as I suggested above. Sometimes it can be the Windows battery drivers and an uninstall, reboot cycle usually clears that up. Since we have three people here reporting the same issue on this model, and either no one or very few reporting on a different model, it may be something that can be traced to this design, but since the bulk of users who have one don't have the issue it's much more likely to be something that goes wonky in the software than hardware.

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  • JeffVrenois
    JeffVrenois Member Posts: 2 New User

    I'm also having exactly the same problem, I bought my Spin 3 SP313-51N in October 2023 about six months later in April 2024 suddenly stopped charging via usb-c until the battery is dead. Then and only then it begins charging again and if I unplug it in the middle of the charge have to wait again until is empty.

    I tried with several chargers from different types and nothing change, tried those same chargers in other devices and everyone worked fine. So I took it to the Acer service center and they "repair it", and worked fine for another three months but today it start failing again.

    Obviously, there is a big problem with this model, actually already read several comments similar on various forums in this community and in other sites.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    I believe the batteries are corrupting their internal data, which tells the system they are fully charged until they get below a threshold that is too low. A full reset should allow them to work right again, until they get corrupted once more…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.