ED273UR monitor Acer repair sent me a downgraded replacement monitor and the replacement is broken

zchen86
zchen86 Member Posts: 1 New User
edited December 2023 in Monitors

I have a LED 27 ED273UR monitor that had vertical glitch lines when I turn on the monitor, it is close to the end of my warranty date so I send it in for repair. I paid $40 to ship it in. Recently they told me they are unable to repair my monitor and they sent be a replacement, which is a cheaper model with similar specs. When I plug in the replacement, it's got a brand new issue. The lower half of the monitor keeps blinking back every 5-7 seconds…

They told me they give me a 90 warranty for the replacement monitor, but the issue is do I have to pay another $40 to ship the broken monitor they send me? How do I know they won't just send me another broken refurbish?

If I am getting a replacement, I really preferred to get the same model of my original monitor because I have a second one that works. Do acer care about replacing monitors or should I just sell the other monitor and avoid acer in the future..?

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 31,153 Trailblazer

    Warranty is handled differently in different locales. You really need to contact Acer support for your region to get an answer to that.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.