an515-57 [please connect a external speaker to use DTS audio control and please connect a headphone

Aryak
Aryak Member Posts: 1 New User
edited December 2023 in Nitro Gaming

hi my device is acer nitro 5 an515-57 before i try installing realtek driver because my default microphone is bugge. when i installing i instal the wrong driver realtek then what happend next my laptop no sound i try open youtube and i turn off my device then on it now its has sound then i open dts x ultra because the sound is so tiny when i open dts x ultra this happend.thanks hope can be fix with you guys

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,160 Trailblazer

    There is a DTS version for internal speakers only: driver version 1.10.19.0, consider installing that.

  • Ausinrobert0
    Ausinrobert0 Member Posts: 1 New User
    edited August 5

    It sounds like you installed the wrong Realtek driver on your Acer Nitro 5 AN515-57, which led to audio issues. Here’s how to fix it:

    1. Uninstall the Incorrect Driver: Go to Device Manager, right-click the Realtek audio device under “Sound, video and game controllers,” and select “Uninstall device.”
    2. Reboot Your Laptop: Restart your laptop to clear any leftover driver files.
    3. Install the Correct Driver: Download the correct audio driver from Acer’s support page: https://www.acer.com/support.
    4. Ultra: If needed, reinstall DTSUltra from the Microsoft Store: .
    5. Check Audio Settings: Ensure the correct output device is selected in your sound settings.
    6. Update Windows: Make sure your operating system is fully updated by checking Windows Update.
    7. Connect External Speakers/Headphones: Test with external devices to confirm if the issue is with the laptop's internal speakers.
    8. Run Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot and run the audio troubleshooter.

    If problems persist, consult Acer support at https://www.acer.com/support for further assistance.

    https://www.microsoft.com/store/productId/9N0PLQ4N79DQ