I have an Acer Nitro 5 & the orange light on the side will not turn off

paul62462
paul62462 Member Posts: 2 New User

Hello everyone I have an Acer Nitro 5 made in 2017 that for some reason has what I consider a problem if you power it up and charge it no big deal but as soon as you unplug it, the orange light on the side next to the power port NEVER turns off. I go back to the computer days later and the orange light is still on. How can I fix this? I'm tired of it killing the battery.

Answers

  • Puraw
    Puraw ACE, Member Posts: 6,845 Pathfinder

    A solid amber LED on indicates that your battery is charging. When that charge LED is never turning blue it means one of your battery cells died and you should replace the battery. Google your complete Nitro5 model with the prefix Battery and the model number of the battery you have now installed, you will have to open the laptop anyway, get the battery brand, model number, etc., and Acer part number.


  • paul62462
    paul62462 Member Posts: 2 New User

    ok, let me get this correct. Although the unit is unplugged, and the orange light is lit, there is still a bad battery cell? Because I remember ordering a new battery for this( although it is not an Acer battery) and it did this from the get go. Even the original battery did this which was why I bought a new battery because it kept killing it. Right now as the unit sits unplugged, the orange light is on and will not go off.

  • Puraw
    Puraw ACE, Member Posts: 6,845 Pathfinder
    edited December 2023

    You are correct, that charge LED should be off unless you are in sleep mode, not all LED laptop models behave the same, most will be flashing amber when in S3 mode. Did you reset the BIOS (in BIOS press F9 and save settings on exit) or did you upgrade to the latest BIOS version for your model, there have been some modifications made for Modern Standby issues in Windows10 22h2. Have you tried to reset the battery with the pinhole: Check if there is a small pinhole in the back of your laptop (with a battery symbol) and stick a pin in that hole till you feel it click (micro switch), keep pressing the pin for a few seconds. This will reset the battery. If no pinhole you can try this:

    Power drain, reseat the SODIMM modules + CMOS reset: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black) and remove the coin battery. Shorten the +/- contacts inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Unseat and reseat the DDR4 modules firmly in the slots. Next, press the Power Button on the keyboard for 10-15 seconds after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot. If the LED still stays on, I recommend bringing the laptop to a reputable PC repair shop to check the MOBO.