Nitro AN515-47 Issue: Audio Console no longer an option, Headset is seen as Headphones?

Timeless
Timeless Member Posts: 4 New User

I have a Nitro AN515-47, RTX 3050 Model and I'm stumped.

2 weeks ago or so, there were no updates, no changes, I just randomly popped open my laptop and suddenly my 3.5mm Headset is no longer being seen as a Headset with a Microphone. It's being seen as Headphones. I checked my history, no changes were made, just randomly overnight the 3.5mm Jack stopped seeing it as a headset.

So I did as any normal person would do.

• Checked for Windows Updates

• Uninstalled the Realtek Audio Console/Driver and Reinstalled the Driver as per the https://www.acer.com/ca-en/support/product-support/AN515-47/downloads driver page.

  • Driver provides "no driver found" error after rebooting twice.
  • Due to this above, Console cannot be reinstalled as Install_UWP won't install, error 740, Setup_APP won't install, error -1051262696 and Install_UWP_RtkUWP won't install, error Error: 0xc1570118 / DISM failed. No operation was performed. For more information, review the log file.

• I've even installed all the most recent update/driver files from the link above and still nothing.

• Even went out of my way and uninstall all previous C++ installations, then reinstalled the latest one found on https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

• Restarted multiple times.

• Even installed the Windows Insider Beta Preview (Not Dev or Canary).

• Tried headset with another device, works fine. PS5 and Switch both recognize it so it's not a band issue. Just seems to be a computer situation.

• Checked and verified no changes to programs or settings were made recently including any settings being changed for the Realtek Console which I believe is the issue.

The only other 2 ideas that come to mind (begrudgingly) that I can think of are:

  1. It's a Windows OS issue, and that forces me to do a system reinstall which I really don't want to have to do because setting everything back up would be a major pain in the a-.
  2. It's a hardware issue, which I have no way of finding out if it is because the system sees that something is plugged in, and even sees that it's a set of headphones, but I have no way of finding out if the third band is being ignored. This would most likely be a last resort situation, bringing it to a PC Repair shop.

I have a strong suspicion that it's because for some reason the headset is hard-coded by the OS as a "Headphones" setting because of the Realtek Console (which would normally pop up whenever I plugged the headset in) but ever since a few weeks ago, it stopped prompting me with that pop-up, which is when it started only seeing it as Headphones.

I'm not sure if anyone else has any other ideas, so before I do an OS Reinstall, I thought I'd engage the community to see if anyone else had this issue with any other Acer products or just this product in general.

tl;dr: Nitro AN515-47, Headset is only being recognized as Headphones. Tried updating literally everything, trying to avoid reinstalling the entire OS and/or bringing it to a PC Repair shop to check the 3.5mm port. After uninstalling realtek driver/console, driver no longer wants to be installed (error after reboot that "no driver found in driver" and console refuses to install until the driver is installed.

Any other realistic (non-troll) ideas would be fantastic and appreciated.

Best Answer

  • Joe9844
    Joe9844 Member Posts: 544 Seasoned Specialist
    Answer ✓

    You have to install the realtek audio driver using the installer exe (often called setup.exe). Then run microsoft store to pull the realtek audio console.

    If the console says rpc error, then go to task manager and go to the startup tab and enable realtek universal audio service on startup.

Answers

  • Timeless
    Timeless Member Posts: 4 New User

    As a side note, the exact error I get when doing a straight Driver-Install from the Acer Site directly is "No driver supported in this driver package"

  • Timeless
    Timeless Member Posts: 4 New User

    Update: Managed to get Driver V.6.0.9427.1 installed from the Acer Website (Audio_Realtek_6.0.9427.1_W11x64_A), but the Console still won't install which again, I think might have caused this issue where it's only showing Headphones, and not giving the option of Headset. Any guidance would be amazing. x___x

  • Joe9844
    Joe9844 Member Posts: 544 Seasoned Specialist
    Answer ✓

    You have to install the realtek audio driver using the installer exe (often called setup.exe). Then run microsoft store to pull the realtek audio console.

    If the console says rpc error, then go to task manager and go to the startup tab and enable realtek universal audio service on startup.

  • Timeless
    Timeless Member Posts: 4 New User
    edited December 2023

    I'm actually legit ***** that the Realtek Audio "Console" that the Acer website asks you to download is garbage, and that to fix it I had to get the Realtek Audio driver files installed then go to Microsoft Store to download "Realtek Audio Control" from Realtek Semiconductor Corp in order for it to actually work. Thank you @Joe9844 because that just solved something that's been literally screwing me over for 2 bloody weeks. Smh Acer.