can not connect my dock port to laptop ASPIRE 5 A515-56-702V but it does not read the monitors

superior
superior Member Posts: 3 New User
edited November 2023 in Aspire Laptops

I recently purchased a laptop Aspire 5 A515-56-702V and have tried to connect my USB C Hub, Docking Station, SUTOUG 9 in 1 Triple Display Laptop Docking Station that i purchased at amazon but i does not read my monitors that i have connected. Is their an updated needed to make on this laptop or the docking station is not the corrected one to use with this laptop? Please advise

[Edited the thread to add issue detail]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 9,465 Trailblazer
    edited November 2023 Answer ✓

    Your Aspire A515-56 laptop does NOT have a Thunderbolt USB-C port which TBT ports have a Display Out capability, your laptop has a 3.2 Gen 1 USB-C type port which HAS NO DISPLAY OUT capabilities, it states this in your laptops A515-56 manual (see highlighted caption below) that is why and when you plug the SUTOUG 9 in 1 USB-C dock into your laptop and the external monitor into this hubs 4K HDMI port YOU GET NO IMAGE.

    Connect your external monitor with a simple HDMI cable to your Aspire A515-56 HDMI port at #3 below, as it will work 100%, because and if you bought this SUTOUG 9 in 1 USB-C dock to connect your monitor to your laptops USB-C port for a quicker and better connection, it won't happen. Good luck and hope this helps you out.

    Aspire A515-56 Left side ports.

Answers

  • StevenGen
    StevenGen ACE Posts: 9,465 Trailblazer
    edited November 2023 Answer ✓

    Your Aspire A515-56 laptop does NOT have a Thunderbolt USB-C port which TBT ports have a Display Out capability, your laptop has a 3.2 Gen 1 USB-C type port which HAS NO DISPLAY OUT capabilities, it states this in your laptops A515-56 manual (see highlighted caption below) that is why and when you plug the SUTOUG 9 in 1 USB-C dock into your laptop and the external monitor into this hubs 4K HDMI port YOU GET NO IMAGE.

    Connect your external monitor with a simple HDMI cable to your Aspire A515-56 HDMI port at #3 below, as it will work 100%, because and if you bought this SUTOUG 9 in 1 USB-C dock to connect your monitor to your laptops USB-C port for a quicker and better connection, it won't happen. Good luck and hope this helps you out.

    Aspire A515-56 Left side ports.

  • superior
    superior Member Posts: 3 New User

    thanks for that quick response,,, is there a docking stations that will work with this laptop or do i need to buy a differentia brand of laptop?

  • If you want a USB-C TBT4 port then you need to buy a different laptop, but you don't need to buy a new laptop just to connect a 1x external monitor, the HDMI port that your A515-56 laptop has, is good enough, as you don't need a USB-C TBT4. The Aspire A515-56 is a good laptop, I've got the A515-57 that has a USB-C TBT4 port and its virtually the same laptop as your A515-56. The USB-C TBT4 port is useful if you want 2 to 3 external monitors.

  • superior
    superior Member Posts: 3 New User

    exactly that is what i am needing,, to connect to external monitors to this laptop with a docking station. any suggestion which dock station to use with this laptop and be able to hook two monitors?