how do i get apps/games to not crash on my acer chromebook spin 311

RcBanana Member Posts: 1 New User



  • a_happy_laptop_user
    a_happy_laptop_user Member Posts: 61 Devotee WiFi Icon

    If you're experiencing issues with apps or games crashing on your Acer Chromebook Spin 311, there are several steps you can take to troubleshoot and resolve the problem:

    1. Check for Chrome OS Updates:
      • Ensure that your Chromebook is running the latest version of Chrome OS. Updates may include bug fixes and improvements that can address crashing issues.
      • Go to Settings > About Chrome OS > Check for updates.
    2. Update Apps and Games:
      • Make sure that the apps and games you're using are up to date. Developers regularly release updates to address bugs and improve stability.
    3. Clear Cache and Cookies:
      • Clearing the cache and cookies for the problematic apps or games may resolve issues related to stored data. Go to Settings > Privacy and security > Clear browsing data.
    4. Restart Your Chromebook:
      • A simple restart can often resolve temporary glitches. Restart your Chromebook and check if the apps or games continue to crash.
    5. Check Available Storage:
      • Ensure that you have sufficient storage space on your Chromebook. Running out of storage can lead to performance issues and app crashes.
    6. Powerwash (Factory Reset):
      • As a last resort, you can perform a Powerwash to reset your Chromebook to its factory state. This will erase all local data, so make sure to back up important files.
      • Go to Settings > Advanced > Reset settings > Powerwash.
    7. Contact App or Game Support:
      • If a specific app or game is consistently crashing, contact the app or game developer's support for assistance. They may be aware of the issue and have a solution.
    8. Check for Compatibility:
      • Ensure that the apps and games you're using are compatible with Chrome OS. Some Android apps may not be optimized for Chromebooks and can experience compatibility issues.
    9. Check System Resources:
      • Open the Task Manager (Shift + Esc) to check system resource usage. If your Chromebook is running low on resources, it may struggle to handle apps and games smoothly.
    10. Enable Linux (Beta) for Additional Support:
      • If the app you're using has a Linux version, you can enable Linux (Beta) on your Chromebook to run Linux applications. Keep in mind that not all Chromebooks support Linux, so check your model's compatibility.

    If the issue persists after trying these steps, and your Chromebook is still under warranty, consider reaching out to Acer's customer support for further assistance. They may provide additional troubleshooting steps or recommend a solution based on your specific case.

  • billsey
    billsey ACE Posts: 32,636 Trailblazer

    You are going to have to give us more information. Which apps or games are crashing? If they are Android apps there is a chance they are not designed to run in a laptop environment, some will only work on a phone.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.