acer travelmate laptop i am unable to download the app from microsoft

yuvrajjaat
yuvrajjaat Member Posts: 1 New User
edited November 2023 in TravelMate and Extensa

Hi

i recently got my acer travelmate laptop and i deleted the acer proshield plus services app by mistake and now i am unable to download the app from microsoft i downloaded the acer proshield plus services app but i don't know what to do next and the acer proshield plus app is not instalable please help

[Edited the thread to add model name to the title and add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,441 Trailblazer

    What Windows version and build are you running, press the Windows key + R and type Winver, check the version number and build. If on W11 23H2 you don't need Acer ProShield and Acer Care Center as all those apps are available in Windows including drive encryption (not recommended). Windows Defender with all features enabled and have the green check marks, is the only AV program you should be using.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder

    @yuvrajjaat

    Those apps are not available to download on Microsoft Store. You can use the Reset this PC function to restore everything to the factory. It will automatically reinstall all the bundled apps that come with the laptop.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Yes, the easiest solution with a new system is to do a factory reset to get back to where it was when you first unboxed it and then don't remove the app. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.