AV15-53P Aspire vero keyboard failure after 11 weeks. some random keys not working after 11 weeks

Dipster

Hi all,

Do theses keyboards failed often? I have random keys not working after 11 weeks of very light use. 🙁

I think it is hardware failure.

Dipster

[Edited the thread to add issue detail]

Puraw

https://community.acer.com/en/discussion/695730/av15-53p-aspire-vero-keyboard-failure-after-11-weeks

Uninstall the Standard PS/2 keyboard driver with Device Manager in Safe Mode (in Windows hold Shift down + Click on Restart) and just reboot, see if that fixes the problem. If no results restore the system to an earlier point, type Restore in the Search bar and click on "Create a Restore point" then click on "System Restore" at the top of the window. It will come up with some dates, choose a date before you had issues with the keyboard. If you never created restore points or restoring failed, refresh your system image and check the system files for corruption. Make sure you are on the Internet and open the Command Prompt as Administrator, paste this: Dism.exe /online /cleanup-image /restorehealth and Enter. Then paste/type this in the Command Prompt: SFC /scannow and Enter. That should end with "…..found no integrity violations" Repeat SFC till you see this.

Dipster

Thanks for the advise.

If I slightly twist the laptop some of the keys come back to life.

AnhEZ28

@Dipster

If you slightly twist the laptop and the keyboard works again, it could be a loose keyboard cable or defects on some keys. Take the laptop to the Acer center if the issue happens again. Twisting the laptop may break the plastics or damage the motherboard.

Dipster

Update.

Keyboard replaced, now good as new.

Great service ACER