Gateway Laptop not Booting Fully it manages to get to the log-in stage before switching off

JustT
JustT Member Posts: 4 New User
edited November 2023 in SpatialLabs

Can someone help me out with my Gateway laptop? It doesn't boot fully. sometimes, it switches off immediately after being switched on; other times, it manages to get to the log-in stage before switching off! Please see the attached clips. what could be wrong?

[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,161 Trailblazer

    Battery pack may have failed

    (1) How old is battery?

    (2) What is full laptop model number?

    Jack E/NJ

  • JustT
    JustT Member Posts: 4 New User
    edited November 2023

    The battery is less than a year; other details include:
    Serial No.: 1GNTN1565BKxxxxxxx

    It's a Ryzen 5 with 16 GB RAM and 512 GB SSD laptop.

    [edited the post to hide sensitive data]

  • JackE
    JackE ACE Posts: 44,161 Trailblazer

    Is it a replacement or original factory-installed battery?

    Jack E/NJ

  • JustT
    JustT Member Posts: 4 New User

    A factory installed battery

  • JackE
    JackE ACE Posts: 44,161 Trailblazer

    The battery is less than a year; > A factory installed battery

    You should arrange for warranty repair service ASAP before one-year warranty expires. Don't delay.

    Use chatline at www.gatewayusa.com —- or call 1-877-777-0649 —- or email [email protected]. Specify your full model, serial numbers & purchase date.

    Jack E/NJ

  • JustT
    JustT Member Posts: 4 New User

    Alright, thank you for your time and comments