After updating Aspire 3 to windows 11 its asking for windows key and office package not working

sulav_thapa22
sulav_thapa22 Member Posts: 1 New User
edited November 2023 in Aspire Laptops

I updated my Acer Aspire 3 to windows 11. Now it is asking for product key and my office package is also not working. What should i do?

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,981 Trailblazer

    Office can be easily reinstalled in Windows Programs after Windows11 is running unless you had an Office trial version. If you automatically upgraded from W10 22H2 to Windows11 with the Windows Updater WAU it should not require any key. If you Clean installed Windows11 you may have a wrong ISO file or did something wrong. Try to Reset this PC in the Troubleshoot menu (Alt+F10 after you boot and see the Acer logo), hopefully this will revert the system back to W10 and then just wait till the W11 upgrade is offered.

  • StevenGen
    StevenGen ACE Posts: 12,024 Trailblazer

    Activation issues when upgrading from Windows 10 to Windows 11 are a common problem, here is what you do:

    Windows Activation Issues:

    Microsoft has acknowledged the problem, especially for users who upgraded from Windows 7/8 using product keys during the free upgrade offer. The issue affects both Windows 10 and Windows 11 installations.

    If you’re unable to activate Windows 11, try using the Activation troubleshooter:

    Go to Start > Settings > System > Activation.

    Select Troubleshoot.

    Make sure you’re signed in as an administrator4.

    Additionally, ensure your PC is connected to the internet so it can communicate with Microsoft servers and activate your copy5.

    Office Activation:

    If your Office suite is also not activating, follow these steps:

    Open any Office application (e.g., Word, Excel).

    Click on File > Account.

    Check if it shows “Product Activated” or prompts you to activate.

    If needed, click Activate and follow the prompts.

    Good luck and hope this helps you out.