Acer KG272S Display problem-very bright and distorted colors even when HDMI/DP cable is disconnected

TRLE
TRLE Member Posts: 2 New User
edited November 2023 in Monitors

I bought my acer monitor 14 days ago and out of nowhere picture just went from normal to distorted. Instead of black and blue colors I get bright white and red/pink. So far I tried connecting to another PC, changed ports and cables, power cycling but nothing works. I have 2 monitors and the other one works perfect. Also it shows very bright and distorted colors even when HDMI/DP cable is disconnected (instead of black background with acer logo it shows extremely bright white background with light green logo) so it suggests a faulty monitor. What can I do?

viber_image_2023-11-22_22-02-52-186.jpg
viber_image_2023-11-22_22-02-52-656.jpg

[Edited the thread to add issue detail]

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Hello! Can you still exchange the monitor at the store you bought it from?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TRLE
    TRLE Member Posts: 2 New User

    Technically I can because it comes with 2 year warranty but the problem is that I bought it in another country while on a vacation and claiming warranty is not a couple hours process so I would need to stay there for couple of days or to travel there again to pick it up and that's why I was hoping that there was another way to fix it.

  • Puraw
    Puraw ACE, Member Posts: 13,388 Trailblazer
    https://community.acer.com/en/discussion/comment/1243469#Comment_1243469

    You should definitely return the monitor to the retailer or Acer Services in your home country, Acer warranty is valid worldwide.

Categories