Acercloud not turning on laptop

timacevedo
timacevedo Member Posts: 1 New User

I installed Acercloud in my laptop, android and iPad. It works great, but only when my laptop is on. When the computer is on sleep or hybernation mode, I have no remote access. How can I fix this?

 

Tim

Answers

  • Honeybee
    Honeybee Member Posts: 50 Troubleshooter

    Most functions of AcerCloud indeed unavailable with your laptop is on sleepmode, when the operation concerns itself (the laptop).As my known, you only can use Remote Files to access the computer which is on. In another view, this setting ensure the safety of your information on your device. Or you can buy a S5, which support the function “always connected” in AcerCloud.Robot wink

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