Acer Nitro 5 AN515-55 stuck on loading screen, safe mode doesn’t work

jordypm01
jordypm01 Member Posts: 1 New User

I cannot access my laptop no more because it’s stuck on the loading screen. I’ve managed to check the battery, SSD, and ram sticks, but those don’t seem to be the issue. Enabling safe mode wasn’t useful as it just got stuck on the acer logo as well. I want to reset my laptop and keep my files, but I have forgotten my administrator password. Everything in advanced options or troubleshooting needs an administrator account.

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