Acer Aspire V5 no longer turns on, tested with new battery and charger but no go

Sunny09
Sunny09 Member Posts: 1 New User
edited November 2023 in Aspire Laptops

ORIGINAL

mein Laptop Acer Aspire V5 geht nicht mehr an. Hab neues Ladekabel bestellt und ein neuen Akku. An beiden Sachen liegt es nicht.
Meine Frage ist jetzt ob ich mein Laptop an Acer schicken kann und die nach gucken woran das liegt und ob das noch zu reparieren ist.

Meine ganzen Bilder und andere Dateien sind drauf würde die gerne wieder haben ohne ein neuen Laptop kaufen zu müssen.

Vielen Dank schon mal an Rückmeldungen.

TRANSLATED

My laptop Acer Aspire V5 no longer turns on. I ordered a new charging cable and a new battery. It's not about either of those things. My question now is whether I can send my laptop to Acer and they can take a look at what's wrong and whether it can still be repaired. All of my pictures and other files are on it. I would like to have them back without having to buy a new laptop. Thank you very much for any feedback.

[Edited the thread by translating from German to English and to add issue detail]

Answers

  • Hello! Can you provide the computer model? Example: AV15-51-5589. Can you explain the problem better? If the LEDs do not light up, it is because the 19v or primary voltages are missing.

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  • Puraw
    Puraw ACE, Member Posts: 12,987 Trailblazer

    Is this a 2013 Windows8.1 laptop? Could be a faulty RAM module or other hardware issues (bad contacts), best to bring it to a reputable PC repair shop to check it out.