This is an issue I've been experiencing recently, had this laptop for a few years but I'm not sure what prompted this issue.
It began with the laptop freezing, holding the last image on screen and becoming completely unresponsive when watching YouTube videos (although later the same thing happened when watching a video on Reddit). I'm forced to hard power-off the laptop but there's never any clear issue in the event viewer.
I later noticed that if I'm not in a video, the laptop will freeze for a couple of seconds before the driver seems to reset, which then continues normally which makes me think that the freezing and the display driver resetting may be the same issue, and the outcome depends if a video is playing or not. the event viewer shows a warning first "Display driver nvlddmkm stopped responding and has successfully recovered.", followed by the errors:
"The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video4
Resetting TDR occurred on GPUID:100
The message resource is present but the message was not found in the message table"
The above error appears 3 times in a row followed by another "Display driver nvlddmkm stopped responding and has successfully recovered" warning.
I performed a clean install of the Nvidia drivers as the nvlddmkm was being referenced but to no avail.
I should also mention I've never experienced this issue (freezing/graphics driver resetting) whilst playing a game or in any other application, other than whilst using chrome, although It does occur on the desktop (the driver resets).
I also keep seeing the error "The activation of the CLSID Windows.Media.Capture.AppCaptureManager timed out waiting for the service BcastDVRUserService_4b195 to stop.", although I'm not sure if its entirely related as it doesn't happen close to the freezing.
If anyone's got any ideas, preferably without having to perform a clean install of windows, I'd be very appreciative.
