Forgot password for Acer Aspire V5

I’ve had tiny Acer Aspire V5 for years and reset the password last year and can’t remember it, even with the hint, I’ve tried the Alt+F10 and still nothing, I’ve tried to put my laptops SNID and S/N to customer service but it just keeps refreshing it, like I’ve said I haven’t used it in about a year or two.

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