Acer nitro 5 an515-45 suddenly (start up/boot?) slower.

Thyas
Thyas Member Posts: 11

Tinkerer

Hello everyone, I was wondering why it become like this after i update AMD software. It use to be start up fast (below 30 sec), suddenly the day after i update, it takes 3-4 minutes just loading on acer logo before login to laptop. Will be very grateful if someone can help answer this. TIA.

Best Answer

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,162 Trailblazer
    edited November 2023

    After any update it is recommended to refresh your system image and check/repair possibly corrupted system files: Make sure your internet is working and open the Command Prompt as Administrator and paste this line: Dism.exe /online /cleanup-image /restorehealth press Enter. Then type this in the Command Prompt: SFC /scannow and press Enter. This must complete with "No integrity violations found" repeat till you see this.

    Open Device Manager and check if you see any yellow exclamation marks, uninstall those drivers and all Unknown Devices.
    You may have a lot of junk files accumulated, open Storage Sense and click on the Temporary bin at the left bottom of the Storage Sense screen, it may find GBs of old update files like OldDos that will slow down the booting. Check in Task Manager Processes and Startup tabs what programs you don't need and use a lot of resources, disable or uninstall those apps. Finally check in the Memory tab (Task Manager) how much RAM in available, that should be between 5-10 GB minimum.

    Check your boot Gen3 SSD is it a NVMe SSD like the fast Samsung 970 Evo V-NAND or an older M.2 or SATA SSD?

  • Thyas
    Thyas Member Posts: 11

    Tinkerer

    Hello @Puraw, I already check everything that you suggest and try to restart but somehow it still has the same problem (still takes 3-4minutes at acer screen). Idk where to check my SSD since I only use the one that included from manufacture.

  • Puraw
    Puraw ACE, Member Posts: 13,162 Trailblazer
    edited November 2023

    Looking good, what is Logitech G hub, can you disable that app and AMD noise suppression too?

    What you did not show is your boot drive, what type of drive is that (Sata?), how old and what is the available space. Check the condition of that drive with a SSD program like Crystalmark.

    I looks like you have one 16GB DDR4 module installed running in Single Channel Mode at 3200MHz so there is one empty SODIMM slot. I wonder if you change your RAM to 2x8GB or add one 16GB module that will run in Dual Channel mode may boot faster but I am not sure. If you want to try it make sure you get exactly the same part number as the existing 16GB DDR4 module.

  • Thyas
    Thyas Member Posts: 11

    Tinkerer

    Thank you for replying sir @Puraw. logitech g hub is my mouse software and yes i think i can disable both. I think my boot drive is m.2 NVMe and my laptop is only 2 1/2 years old.

    Yes it's come from manufacture with 16gb ddr4 single channel. i don't know the problem is the ssd or ram too since everything still fine when i use it except the slow start up.

  • Puraw
    Puraw ACE, Member Posts: 13,162 Trailblazer

    Yes, it is an NVMe Gen3x4 SSD but not the fastest. I don't know what else to suggest other than "Reset this PC without losing your files" in Windows.

  • Thyas
    Thyas Member Posts: 11

    Tinkerer

    Thank you for the reply and suggestion sir @Puraw. If there's no option besides reset the pc, is it still save to use my laptop without reset and ignoring the slow start up?

  • n77nikhil
    n77nikhil Member Posts: 62 Devotee WiFi Icon
    Answer ✓

    Hi @Thyas This is mostly the same driver issue i have been having ever since the new updates + acer's new bios updates (v1.11)

    You can check out this thread here which incudes the solution

    https://community.amd.com/t5/drivers-software/adrenalin-23-9-x-causes-slow-boot-long-time-to-boot-on-amd-5800h/m-p/644593#M183832

    The new Amd drivers cause it most likely as they forgot to bundle a Audio CoProcessor Driver with the driver package.

  • n77nikhil
    n77nikhil Member Posts: 62 Devotee WiFi Icon
    edited November 2023

    Note: i have everything enabled fast startup etc works fine boots just as fast as with the older drivers.

    It is not related to any start ups or any audio suppression, but yeah its difficult to pin point the issues but there are already a few threads regarding this issue , might save you ton of time if you were to take your time and go through a few minutes of searching , Good Luck

  • Thyas
    Thyas Member Posts: 11

    Tinkerer

    whoaaaa @n77nikhil thank you for the reply. So, I only have to update the AMD Audio CoProcessor? and it will normal again?

  • n77nikhil
    n77nikhil Member Posts: 62 Devotee WiFi Icon
    edited November 2023

    Yep give it a go, just update through device manager "Search Automatically" after clicking "Update Driver"
    For some reason the new driver updates ship with a 2020 variant of the audio driver and causes the long boot time issue.

  • Thyas
    Thyas Member Posts: 11

    Tinkerer

    hello @n77nikhil, I haven't tried it yet but as you said you enabling the fast startup. I want my laptop to always shut down properly, so I disable it. It should be fine right? 😥. And after I read the forum, I was wondering this issue already occurred from previous version yet not everyone gets slow startup at the same time. Kinda weird 😅.

  • n77nikhil
    n77nikhil Member Posts: 62 Devotee WiFi Icon

    It should not matter really, i am just giving my config. This issue started happening from what i recall was driver versions above 23.9.1. But 23.9.3 etc were causing freezes and lockups so i waited for this new 23.11.1 update from which i haven't crashed or frozen yet. Coming back to your question yes the fix works regardless of you have fast startup enabled/disabled.

  • Thyas
    Thyas Member Posts: 11

    Tinkerer

    Okay then. Thank you so much @n77nikhil for the solutions. 👍️

  • Puraw
    Puraw ACE, Member Posts: 13,162 Trailblazer
    edited November 2023

    Boot to Safe Mode (in Windows press Shift and click on Restart simultaneously) to see how fast that boots (<30 seconds) then figure out what Services are causing the delay by disabling all the non-Windows Services with MSconfig.exe Safe Boot (in the Boot tab and click Apply), A lot of work (trial and error process) as each time you enable a service again you have to click Apply and reboot, but that should fix your slow booting as you probably don't need 10% of the Services that automatically start at booting. There is a feature in Event Viewer, Diagnostics-Performance-Operational, that will show your shutdown and boot times in milli seconds with the Service causing the start delay (see picture):

    Or you just learn to live with your slow boot, I agree not using Fast Startup and Hibernate (disable) as that puts the system in hybrid mode and interferes with the new S0 Modern Standby protocol in W11, see if trimming (Defrag) the SSD speeds up the booting a bit.

  • Thyas
    Thyas Member Posts: 11

    Tinkerer

    Thank you for replying @Puraw. Fortunately, the problem is the AMD software issue as @n77nikhil stated above and I just have to update the AMD Audio CoProcessor. I've tried it and now is solved. 👍️

  • Puraw
    Puraw ACE, Member Posts: 13,162 Trailblazer

    Good to hear. You would have arrived at the same finding by enabling one by one the services with MSconfig.exe but longer. 😀