Aspire C24 doesn't power up the C24 froze on re-boot

hirschhs
hirschhs Member Posts: 2 New User
edited November 2023 in All-In-One PCs

My less than 12 months old C24 doesn't boot up. The power light flashes for less than a second and then nothing. The power switch feels unstable and I wonder if it's not making contact. I had previously updated drivers and the C24 froze on re-boot, I turned it off and from then, it hasn't turned on at al.

[Edited the thread to add issue detail]

Answers

  • Olá! Can you provide the exact model? Example c24-865. It's difficult to diagnose online. But if the power light comes on and then goes off, it's because the two input MOSFETs are probably faulty holding the short.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • StevenGen
    StevenGen ACE Posts: 12,165 Trailblazer

    Don't do anything to your AIO C24, send it back to Acer Tech Support as that is the best fix, as this should not be happening to a brand new AIO PC!