Unsatisfactory Warranty Claim Process for Acer Monitor

Yathin

 I am writing to express my deep dissatisfaction with the service and warranty claim process I have experienced with regards to my Acer monitor.

My Acer monitor, which is still under warranty, developed a speaker issue shortly after its purchase, only 3-4 months ago. Concerned about the malfunction, I promptly initiated a warranty claim by raising on September 21, 2023. Since then, I have been diligently following up on the status of my claim, reaching out to your support team on a weekly basis.

Despite my efforts, I am disappointed to report that I have not received any clear or transparent updates regarding the current status of my warranty claim. Each time I contact your support team, I am met with the same response, which does not provide the information I need to understand why there is such a delay in processing my claim and when I can expect to receive a replacement monitor.

This lack of information and clarity in the communication from Acer's customer support is not in line with the service I expected from a reputable company like Acer. As a loyal customer, I am frustrated by the prolonged inconvenience and the uncertainty surrounding the resolution of my issue.

I kindly request that you provide me with a detailed update on the status of my warranty claim, the reason for the delay, and a clear estimate of when I can expect to receive the replacement monitor. I believe that transparency and timely communication are crucial in ensuring customer satisfaction and trust in your brand.

billsey

You do realize there are no Acer employees here in the community forum, only other Acer users? (Other than the moderators, who really only monitor for spam and such). In order for your thoughts to reach Acer you have to go through Acer support…