I am writing to express my deep dissatisfaction with the service and warranty claim process I have experienced with regards to my Acer monitor.
My Acer monitor, which is still under warranty, developed a speaker issue shortly after its purchase, only 3-4 months ago. Concerned about the malfunction, I promptly initiated a warranty claim by raising on September 21, 2023. Since then, I have been diligently following up on the status of my claim, reaching out to your support team on a weekly basis.
Despite my efforts, I am disappointed to report that I have not received any clear or transparent updates regarding the current status of my warranty claim. Each time I contact your support team, I am met with the same response, which does not provide the information I need to understand why there is such a delay in processing my claim and when I can expect to receive a replacement monitor.
This lack of information and clarity in the communication from Acer's customer support is not in line with the service I expected from a reputable company like Acer. As a loyal customer, I am frustrated by the prolonged inconvenience and the uncertainty surrounding the resolution of my issue.
I kindly request that you provide me with a detailed update on the status of my warranty claim, the reason for the delay, and a clear estimate of when I can expect to receive the replacement monitor. I believe that transparency and timely communication are crucial in ensuring customer satisfaction and trust in your brand.
