My laptop Acer swift 1 generally works fine BUT it stops and has black screen no response

Gordony

My laptop Acer swift 1 generally works fine BUT it stops, black screen no response. Pressing the start button starts it again to a normal (ish) log on. Previous active searches can be recovered.

Appears to stop only when using the internet - not word processing or spreadsheet.

Mains applied, Battery is good. No sign of overheating.

Once had a system failure message but have lost the detail. Something like "System exception" Local computor man trid but failed to spot the problem.

Any ideas.

[Edited the thread to add issue detail]

Puraw

https://community.acer.com/en/discussion/694519/my-laptop-acer-swift-1-generally-works-fine-but-it-stops

BSOD causes are hard to uncover, systematically disable/enable drivers and work till you find the rogue driver is one way. First refresh your system image by pasting this line in the Command Prompt opened as Administrator (make sure internet is working):
Dism.exe /online /cleanup-image /restorehealth and press Enter, this must complete OK, rerun if it hangs. Then type this command: SFC /scannow and press Enter. This will find corrupted system files and will try to repair them. Rerun the command till you get "Found no integrity violations". Reboot and work for a while till BSOD happens again:

You now come to the tedious part of trying to find the source. First boot to Safe Mode (in windows press Shift+ click on Restart) and work for a while without your GPU drivers, if the Windows Base Video driver does not cause BSODs, difficult to determine as you may not be able to run online programs in Safe Mode, you may have located a source: GPU drivers or the Network adapter driver.
If still BSOD there probably is a hardware problem (RAM modules is the first to check, replace a DDR4 module and try to boot)

You can remove the GPU driver with DDU in Safe Mode: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html
To find other drivers that may cause the BSODs, open MSconfig.exe and click on Safe Boot (minimal) and disable all non-Windows services on the boot tab, click on Apply (don't forget that) and reboot, You are now in Safe Boot almost nothing will work, if no BSOD open MSconfig.exe and enable one by one a service, each time clicking on Apply and rebooting till you get the BSOD and have found the rogue driver. Don't forget to turn off Safe boot in MSconfig.exe (remove the check mark and click on Normal Boot, the click on Apply) otherwise you will get in a boot loop, Safe Mode turns off automatically.

Also checking Device Manager for yellow exclamation marks and uninstalling those drivers is a good method.