Nine kyes of Aspire A315-21 no longer work

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Hongz
Hongz Member Posts: 29 Enthusiast WiFi Icon
edited November 2023 in Aspire Laptops

The following 9 keys suddenly stopped working:

2

Q W

A S

Z X

Windows Alt

Could anyone offer a tip on how to fix this?

Answers

  • Puraw
    Puraw ACE, Member Posts: 9,711 Trailblazer
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    Get an external USB keyboard and see if that works, if the same happens uninstall the Standard Keyboard PS/2 driver in Device manager and just reboot, Windows will reinstall the KB driver. If the external KB works OK you may have a bad KB cable contact or possible fluid was spilled on the KB, I recommend bringing the laptop to Acer Services in your country to check the KB.

  • Hongz
    Hongz Member Posts: 29 Enthusiast WiFi Icon
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    Thank you. I followed your suggestion and tried a USB keyboard. It worked perfectly.

    The old laptop is probably worth no more than $100, so it may not be worth the service.

  • Commodore_1995#
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    Hello! Have you tried disconnecting the lition battery and keyboard?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hongz
    Hongz Member Posts: 29 Enthusiast WiFi Icon
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    Do I have to go through something like this

    to open the case and disconnect the keyboard?

  • Commodore_1995#
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    Yes! It could be a problem with the keyboard or the super io.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)