I get a message that my system doesn't allow Zoom backgrounds in Aspire 515-46

tepace903
tepace903 Member Posts: 3 New User
edited 6:14AM in Aspire Laptops

I get a message that my system doesn't allow Zoom backgrounds??

[Edited the thread to add model number to the title and add issue detail]

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder

    Hi @tepace903,

    Could you please elaborate the issue along with your device model name.

    Click on 'Yes' to accept my comment as answer
  • tepace903
    tepace903 Member Posts: 3 New User

    Aspire 515-46, On Windows 11.

    The message I receive when I go to change a Zoom Background is "this device does not support Virtual Backgrounds". When I enable Green Screen, it allows me to add Virtual backgrounds, but the image is blurry/spotty.

    Video filters work… Avators work… but virtual backgrounds ONLY work when I check the I have a green screen (and the image is blurry/spotty).

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder

    Thank you for the details,

    do you use Zoom application or browser. Also, could you please share the first 10 digits of your device serial number.

    Click on 'Yes' to accept my comment as answer
  • tepace903
    tepace903 Member Posts: 3 New User

    sorry for the delay (I switched to an older laptop (Lenovo) which allows me to use Zoom backgrounds.

    When I'm on my Acer, I use the Zoom application (same issue with the browser) SN (first 10 digits) NXABRAA007… any update on options?