My Acer KA272 Ebi monitor has no sound

Toko
Toko Member Posts: 4 New User

So I bought Acer KA272 Ebi and in the shop they said that it has speakers and windows has installed drivers for it and sound icon on taskbar works, also I can see in Volume Mixer that windows thinks my speakers work because green line goes up when there supposed to be a sound coming, I want to know does this model actually have sound or it might be broken, I have installed all the drivers and windows is up to date

Answers

  • Hi @Toko please check that you have the monitor volume level activated:

    All the best.

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  • Toko
    Toko Member Posts: 4 New User

    There is no audio section in the monitor's settings so does that mean it's broken

  • Hello! Try changing the sound settings to the HDMI port. It would be interesting to make sure that this model has internal speakers.

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  • Navigate through the monitor configuration, the screenshot I posted before is obtained from your monitor's manual, you can access it from the rear button panel:

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Toko
    Toko Member Posts: 4 New User

    I went to sound settings→device properties→additional device properties→advanced and then I changed formats, it says it supports 16bit and 24bit formats but when I press Test I hear no sound from monitor. Idk tho if that was HDMI port sound settings.

  • Toko
    Toko Member Posts: 4 New User

    yes I know about that buttons but when I go to menu there is no sound tab on the left it's just: Picture, Color, Performance, OSD and System tabs.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,272 Pathfinder

    @Toko check the back of the monitor to see if it has an Audio In/out port. I looked up this model and see that it doesn't have the internal speaker.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Doing a quick Google, the Ebi SKU offered on Best Buy and Amazon both do not have speakers installed.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Check this information:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)