PH315-54 Terrible support and no download links for software

ScootrV
ScootrV Member Posts: 2 New User
edited October 2023 in Predator Laptops

I have a Predator PH315-54. For a variety of reasons I need to reinstall the Dolby DTS driver and software. The only links for audio are for the Realtek which is fully installed on my system.

NO WHERE on the Acer support site for my system is anything listed remotely related to the Dolby software.

The Acer community has a few posts where issues related to this are not resolved.

Acer offered no "tech support" even though all I want is the software download link. I tried text support and got nothing - no help at all. I tried to call the 877 number and got a rude gentleman just telling me that I would need to pay to get help. I asked for an email and got NOTHING.

This is unacceptable for people that spend 1000.00 or more for a laptop.

I am happy to leave a really accurate review of how poor and non-existent the Acer Tech support and customer support is as a review on Amazon and Google.

Has anyone out here been able to find a way to successfully reinstall the DOLBY Dts software that originally came on this laptop?

Thanks

[Edited the thread to add model name to the title]

Answers