Issue with lag when laptop Nitro 5 connected to power

Kraggis
Kraggis Member Posts: 2 New User
edited October 2023 in Nitro Gaming

So I have a Nitro 5 that is around 3 years old. It is used almost exclusively to run Diablo 2 Resurrected. I ran multiple instances if the game without any issue for a month or so. Then I packed the laptop away for around 2 months and didnt use it at all. When I took it back out again I noticed that the power cable no longer clicked and locked into place. It does connect and charge however but the slightest movement disconnects the power. Upon very close inspection I believe that the inside of the power jack is slightly damaged (one is the bars appears to be broken). Now my issue is as such, when the laptop is charged and plugged in it rarely disconnects without movement. However if it goes into battery saver mode it will spontaneously disconnect the power with zero movement and will eventually run itself to zero. Closing the laptop and allowing it charge will stop this from happening once the laptop is around 75% charged. Second issue is stranger, when the laptop is running Diablo 2 Resurrected and is connected to the power it lags regularly regardless of the game settings being high or low. However once the power cable is removes it immediately runs smooth as silk. As you can imagine this presents a huge issue that I can only use the laptop for around an hour before having to stop and recharge. Any ideas what is causing this? I cant afford to replace the laptop


TLDR connected to power causes game lag. Problem instantly solved when power cable removed. Why?

Also, can I replace the power jack as I believe mine is faulty


All help greatly appreciated


Kraggis

[Edited the thread to add model name to the title]

Answers