why does my laptop acer nitro 5 an515-58 suddenly turn off when i play valorant while charging

Irsyad_123
Irsyad_123 Member Posts: 1 New User
edited October 2023 in Nitro Gaming

why does my laptop acer nitro 5 an515-58 suddenly turn off when i play valorant while charging my laptop,pleasee help me

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,680 Trailblazer

    It could be a power problem, check the errors in Event Viewer for the time this happened, post the error details here (not the listing but individual critical errors copied to Notepad txt files) Open Reliability History Problem Reports and do the same (post the txt files). Make a Battery Report in Windows with the Command Prompt: powercfg /batteryreport and check the last capacity of your battery and if it still charges to 100%. Turn off any battery limiter software you may be running including that option in Acer Care Center.

    Meanwhile boot to Safe Mode (Shift+Restart) and work for a while with the Windows Base Video driver if that works without shutting down it is probably not a power problem but a GPU driver issue, uninstall your display drivers in Safe Mode with DDU and don't reinstall the drivers but let Windows updater install the best drivers (make sure internet is working before you boot to Safe Mode).