Brand New Acer Aspire 3 A315-21-93EY not typing anything. Can't get past set-up. :(

Queenie
Queenie Member Posts: 3 New User
edited October 2023 in Aspire Laptops

I bought a BRAND NEW Acer Aspire 3 (A315-21-93EY) (Windows 10) and everything looked perfect, everything sealed, manuals, but it won't type. The Cortana voice walks you thru the set-up with the blue screen (I've done this a zillion times with new laptops and none of it is hard). I clicked the YES button for 2 questions (are you in the USA? Do you prefer English)? and it moved me forward to inputting my WiFi password, but it won't type it. so after tearing my hair out I settled for 'forget the WiFi' and let's try and move forward with "limited set-up". Then it asks what I want to name my PC and I try and type my name—NOTHING! so I'm back at square 1. The tutorials I've watch say this & that about going into Settings but I can't get into Settings since I'm stuck on the G*D* blue screen. Even Windows+R doesn't work. What the heck is going on?? Can anyone help me? I really don't want to return this, it's exactly what I wanted. 😩

[Edited the thread to add model name to the title]

Answers