Predator Helios 300 issue with GTX 1660Ti Drives, NVIDIA support reported issue with Acer BIOS

MascoteLeo
MascoteLeo Member Posts: 1 New User
edited October 2023 in Predator Laptops

Predator Helios 300
i7 10Gen
GTX 1660Ti

After speaking directly with Nvidia technicians and following each protocol to try to resolve the problem, they came to the conclusion that the problem came from the BIOS related to the graphics. Furthermore, Acer has not promoted new drives for these PCs since 2021, which causes incompatibilities with new Nvidia drives.

So I came to ask the community and Acer technicians for help.
Thanks !

[Edited the thread to add model name and issue detail]

Answers

  • Hi @MascoteLeo the community is only for users, Acer technical support does not participate, if what you want is to speak directly with Acer, contact the Acer office in your country.

    What model exactly do you have of Helio 300? something similar to:
    PH317-56

    All the best.

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