Acer Predator Helios (Model: PH16-71) keyboard light not working

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premkjain
premkjain Member Posts: 6

Tinkerer

edited October 2023 in Predator Laptops

Hi, the keyboard light is working till the windows is loading but as soon as I enter my password the light automatically disappears and the key (Fn + F12/F11) is also not able to light up the keyboard. I tried to use the Predator Sence but the keyboard light didn't glow. I tried to reinstall the Predator Sence but nothing changed. I tried to factory reset my laptop then the keyboard light went up then when I again restarted my laptop it automatically vanished. I had purchased my laptop a week ago, can anyone suggest a method to resolve this issue. or should I go the service center as the laptop is in warranty period?

Specifications:

Core i9-13900HX

RTX 4070 Graphic Card

WQXGA(240Hz, 3ms) Display

Answers