chromebook did update and now when i try to print the crossword from the newspaper the print is tiny

Texas
Texas Member Posts: 3 New User

chromebook did update now print is tiny and cant figure out how to fix. Also tried to call the support line and they said it was out of warranty but i just purchased on 9/17/23 is that possible that the warranty is less than one month

Answers

  • Texas
    Texas Member Posts: 3 New User

    how do you chat on here for tech support .. can someone please point me in the right direction

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    This forum is for Acer users and doesn't provide any connection to Acer support. Which Chromebook do you have? Your full model number is usually on the same sticker as your serial number, it should look something like CBxxx-xxx-xxxx. What version of the OS is it running? Normally you use the Acer.com website, then choose Support and enter your model number, SN or SNID to get to where you can open a ticket with support. They should also be able to straighten out the warranty issue. My guess is whoever you were talking to over the phone got the digits wrong for your SN…

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  • Texas
    Texas Member Posts: 3 New User

    Thank you for your reply i see the model is acer chromebook CB315314 and it is chrome os 64 bit i believe. any idea why printer would change i can still print the puzzle off my old laptop that takes forever to start up so it is something off on this computer

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    There are several different CB315 models and several different CB314 models. There is no CB315314 model. The ChromeOS version is likely something like 119.0.6045.16 and it is likely 64 bit, since the 32 bit versions are usually only for really low end machines that have less than 4GB of memory. Go into your printer settings and see if it's got a weird scaling, so most anything other than 100%…

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